General terms and conditions of business
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You may cancel your contract within two weeks in written form (e.g. letter, e-mail). The time period begins no earlier than upon receiving this notification in textual form, however, not before the item is received by the recipient (in case of repeat shippings of similar items not before receipt of the first partial shipping) and also not before the seller has fulfilled his or her duties according to article 246 § 2 in connection with § 1 section 1 and 2 EGBGB. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.
CROSO International GmbH
Tel.: +49 (0)2932 477162
Fax: +49 (0)2932 477106
Consequences of cancellation
In the case of an effective cancellation, the goods/services received on both sides must be returned and any benefits thereof (e.g. interest) surrendered. If the goods/services and benefits (e.g. usage benefits) received from us cannot be returned/surrendered or only partly returned/surrendered or returned/surrendered only an inferior condition, you must provide us with compensation. Compensation is not required for any deterioration caused by proper initial usage of the goods. Compensation for benefits enjoyed is only required in the case where you have used the goods in a way that goes beyond testing the properties and functions. “Testing the properties and functions” is understood to mean checking and trying out the respective goods as is possible and customary in a retail outlet, for example. You shall bear the regular cost of returning the goods if the goods supplied comply with the order. Obligations to reimburse payments must be completed within 30 days. For you, the deadline begins upon sending the cancellation notice or the goods, and for us, upon their receipt.
End of cancellation policy